Charles Sutherland is Chief Research Officer at HfS. Charles is responsible for the overall research agenda for HfS across the “as a service” economy. He personally covers the areas of automation, IoT business platforms, supply chain, and procurement.

Charles has been in the business services market for 20 years including previous roles as the Chief Strategy Officer for a BPO service provider and the Managing Director, Growth & Strategy for Accenture’s Operations Growth Platform. In these roles he has had a breadth of experience in thought leadership, strategy development, acquisitions, business development and long term investment planning in both BPO and ITO.

Charles has an MBA from INSEAD and an Honors B.A. in Economics from the University of Toronto.